Complaints

If something's not right, email us first at glimmavintage@glimmavintage.com and we'll do our best to fix it quickly.

Complaints book

You can also file a complaint in the official Portuguese electronic complaints book, the Livro de Reclamações, at livroreclamacoes.pt.

Resolving a dispute outside court

If we can't agree, you can take your complaint to a consumer dispute resolution centre. The one for our area is:

CIMAAL, Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Av. 5 de Outubro, n.º 55, R/C Dto., 8000-075 Faro, Portugal
Phone +351 289 823 135
consumoalgarve.pt

More information is on the Portal do Consumidor at consumidor.gov.pt.