Refund policy

You have 14 days from the day your parcel arrives to change your mind, no reason needed.

How to return something

1. Email us at glimmavintage@glimmavintage.com within 14 days of delivery with your order number and what you're sending back. You can also use the form at the bottom of this page, but an email is just as good.
2. Post it back within 14 days of telling us, to: Lara Mountain, Glimma Vintage, 12ème étage, Tour Essor, 14 rue Scandicci, 93500 Pantin, France.
3. Return postage is paid by you. We recommend a tracked service, as we can't refund a parcel that never reaches us.

What condition it needs to be in

Try it on as you would in a shop, but please don't wear it out, wash it or remove any tags. Original packaging is lovely but not required. If something comes back worn or damaged, we may take the loss in value off your refund.

Your refund

We refund within 14 days of you telling us you're returning. We may wait until the item arrives back with us, or until you send proof of postage, whichever comes first. You get back the item price plus the standard shipping you paid on the order (if you picked a pricier delivery option, we refund the standard rate). Refunds go back to your original payment method.

Faulty or not as described

Every piece is vintage and pre-loved, and we describe any flaws we spot in the listing. If something arrives faulty or isn't what we described, email us with a photo. We'll cover the return postage and give you a full refund. This doesn't affect your legal rights as a consumer.

Cancellation form

If you'd like to use it, copy this into an email to glimmavintage@glimmavintage.com:

To: Lara Josephine Mountain, trading as Glimma Vintage, Caminho das Ferrarias, P.O. Box 3726, 8135-999 Almancil, Portugal, glimmavintage@glimmavintage.com
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Date: